Helpdesk Module

In the Helpdesk module you can manage questions asked and submitted requests.

Helpdesk module

Your clients can ask for help by:

Reporting via emails

You need the Incoming email manager to receive and process these reports because you can redirect your company’s email address to it (help@companyname.com). MiniCRM automatically records incoming emails sent to the given address and the contact details as a new ticket or a contact card (in case of a new client) within the Helpdesk module.

For more information, see: [Forms](http://telekom.minicrm.ro/help/forms/) > [Redirecting email addresses to CRM](http://telekom.minicrm.ro/help/forms/#Redirectingemailaddressestocrm)

Adding tickets via forms

Requests can be added automatically to the Helpdesk module via forms.

For more information, see: Forms > Creating and setting forms

Phone call

A member of Customer Support has to record the ticket manually within the Helpdesk module.

For more information, see: [Adding New Clients, Cards](http://telekom.minicrm.ro/help/adding-new-clients-cards/)

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